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It is probably worth pointing out that it only takes slight incompetence of the serving employee to end up with that cup of coffee in one's lap (doubly so with the shitty thin lids of years gone by). That's an inconvenience for cold drinks, but every place that serves hot drinks serves them at a temperature that will scald you if you attempt to drink them immediately.
It utterly bewilders me why the norm for hot beverages is to be served at temperatures that will physically harm you should you attempt to consume them within the first half hour of preparation; clearly the reason fast food chains serve their coffee that hot is specifically to ablate the outer part of your tongue, thus you won't be able to taste how shitty the beverage actually is (which I suspect is why McDonalds in particular was doing this; the coffee they serve in the US is quite literally just hot water with some coffee grounds dumped directly into the cup).
It's clearly not "so that the coffee stays hot later so that when you're ready to enjoy your meal it'll still be hot", because they don't care about the meal itself staying hot for that period of time (the food containers would be just as insulated as beverage containers are now). Guess jury selection should have included people who actually believe that burning themselves is a valuable and immutable part of the experience of consuming tea and coffee?
I'm old enough to remember when the food containers were insulated, but that was changed on account of environmentalist activism.
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Yes, and if the coffee ended up on her as a result off an employees actions, sshe would have had a valid claim, but that's not what happened.
It is utterly bewildering to me you expect anything else. If you prepare a hot beverage at home it will be at the exact same scolding temperature as when you order it at McDonnals. Also you're being way overdramatic when you say half an hour, unless the cups are very well isolated.
If you're saying restaurants should be forced to cool the beverage down to as safe temperature before serving:
Screw you, I don't want that as a customer.
It's treating adults as though they are mentally handicapped. Anyone who needs this should not be allowed to have a driver's license.
They likely do it in response to other customers complaining about cold coffee. The vast majority of people buying coffee in any drive thru are going to drink it at work which might be over half an hour away. If they serve coffee cool enough to drink immediately, they lose the people who want it for the office.
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