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Small-Scale Question Sunday for April 28, 2024

Do you have a dumb question that you're kind of embarrassed to ask in the main thread? Is there something you're just not sure about?

This is your opportunity to ask questions. No question too simple or too silly.

Culture war topics are accepted, and proposals for a better intro post are appreciated.

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So, this ended up being not as small-scale as I would like. It is 1:40am on a Tuesday. I can't sleep, because my work is causing me to inappropriately panic. Not sure how I fix this.

My tasks for a week can be as follows (here is an anonymised version of the notes I made just to keep track of all the tasks that I needed to either finish, or at least make good progress on, in one of my work weeks - IIRC, this list was made early in the week and more stuff was thrown at me I didn't expect later that week, so this list is an underestimate):

  1. setting up a service for Client A, which I need to contact the ATO for
  2. looking through and fixing the review points for Client A’s quarter-end reporting for seven to nine entities
  3. having a meeting so we can discuss a different approval process regarding accounts payable for Client A
  4. processing the weekly payments and staff reimbursements for Client A
  5. doing weekly bookkeeping and bank reconciliation for Client A
  6. working on improving the process for Client A
  7. looking through the documentation that Client B has provided, understanding the workpaper provided to me for preparing financial statements and calculating tax owed to the ATO, and requesting information from the client if necessary
  8. finishing off the financial statements and income tax returns for Client C, which is a group consisting of two individuals, two trusts and one company
  9. setting up two trusts in our internal system for Client D
  10. training at 8:30am on Friday
  11. Correcting Client A’s setup forms for connecting a bank feed to an accounting software
  12. requesting deferral for an ABS survey Client A neglected to fill out
  13. Fill out timesheet at COB Friday.

I have taken to working overtime and/or on the weekends fairly frequently because my work somehow seems to endlessly keep piling on, and requires so much multitasking and deadline juggling that it feels like overload (many of the tasks in question are detailed work that if you get wrong have consequences further down the line). A good portion of these are the type of tasks that need to be done yesterday. And it's worse now because it's tax season, and the deadlines for all the clients I've put off due to being swamped with other work are coming due.

What makes this really sting is that my current workload got the way it did because according to them I was competent and people thought I could take on tasks effectively, so a really big client (Client A in the list) that's currently expanding got delegated to me. The sheer volume of work coming from that one client is truly immense, and a lot of the work is new and novel, and the deadlines are incredibly tight. They basically use us to perform an array of admin tasks, and often just spontaneously spring poorly articulated requests on us which then need to be taken up by someone (performing these tasks often requires a large amount of back-and-forth before one realises what they even want). The diversions are incredibly distracting and when I get back to my other work, I effectively need to get reacquainted with it, which takes a large amount of time.

I think that at this point, I'm working more than any of the other juniors in my place despite having been there for less than a year. Perhaps I am just inefficient, that's a distinct possibility I don't necessarily discount. But I believe this is almost entirely because of one incredibly pesky client which swallows up anywhere from 40-90% of my time depending on the week in question (no other junior is working on this client).

It doesn't help that I'm getting quite burned out, and am increasingly finding it difficult to concentrate on anything at work which results in more procrastination than I'm proud to admit, especially because I know I can be pulled right out of what I'm doing in favour of another task. The refrain from many of my managers is that they would prefer me to work on stuff I enjoy. However, in practice it works on a needs basis - this client needs working on, and I can do the work + have demonstrated I am willing to put in the time, so it gets delegated to me. Going to work now feels interminable and like being pummelled, and the dread mounts before every workday in a way it hasn't prior to this.

Sorry, I realise this is basically a long, reprehensibly self-pitying complaint session about how my work sucks. But I am at the end of my rope, and if anyone has any advice, I would like to hear it.

Parallel to the sibling, do talk to your manager about how you're doing. What you should do depends on how they react.

If they recognize that you're getting burned out and cut you some slack, then great, you're at a good place to work and stay there a while.

If they say something to the effect of, suck it up kid, here's another assignment, then it's probably time to start looking for a new job. Put together a resume, talk to some recruiters, reach out to any friends or former co-workers. You might well be surprised how much more money and lighter workload you can get at a new job.

Either way, burnout is very real, don't ignore it. Take action now, before it gets too unbearably bad.

Ask for help.

Your manager exists to balance the workload in situations like these. Either by handing off one of the secondary clients or by allocating additional help on the big client. You should be able to go to him or her and say “Client A is taking more of my time than expected. Can I get some help?”

This may feel like admitting defeat. It’s not. You’re not in this alone, so use the resources available. Plus, in my experience, leadership likes it when people are communicative about their roadblocks. It makes their job easier.

I don’t know that I can help with anxiety late at night. Other than the usual advice of avoiding caffeine and screens before bed, enforcing a regular sleep schedule, et cetera. I suppose one thing that’s helped me in your situation is resolving on a course of action. I feel better knowing that, in the morning, I have some plan. Doesn’t have to be a perfect one.