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My grandmother had no issues using a computer... except when the internet was lagging or the system was slow. That frustration was enough for her to throw her hands up and declare she didn't understand how to do things, and never would be able to use a computer.
Understandably too, it's one thing when you're trying to figure something out and with every action you take there is a discernable pattern emerging, its another thing entirely when things that should work just don't. Imagine trying to teach a kid math but once in a while, instead of marking their work as correct you have to mark it 404 page not found and not explain any further.
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