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Notes -
I do live in a city dense enough for mass transit, and I do use it all the time (having no car myself). It is usually fast enough, but the infrastructure is decaying, there's trash in busses and trains, constant visible, water infiltration in the concrete walls of subway stations that have been left unfixed for years. And the experience of using it in the last 5 years has become notably worse. There's the tolerance of disruptive behavior I've mentionned: mentally ill people screaming, groups of rowdy loitering late teens/young adults. But also the service itself is also getting worse, a mix of desperately hiring whoever is available and strong public service unions puts us far from the kind of pride and conscientiousness of, say, the Japanese rail system. We have busses showing up late (from the yard, not from traffic) regularly, sometimes not showing up at all with no indication at stops. The subway is somewhat more reliable, except for the daily service interruptions. Obviously, the cost has also kept increasing. All of this is of course overseen by politicians who are not in the least incentivized to solve the issues.
And this is one of North America's top public transit systems, and one of if not the most popular (as in % of population using it regularly).
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