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naraburns  nihil supernum  1yr ago (text post)   16082 thread views

Culture War Roundup for the week of December 19, 2022

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tldr: ridesharing apps offer rating systems out of 5 stars and anything other than 5/5 threatens the driver's longevity on the platform. I think at one point, ~4.7 was the cutoff. Local restaurant owners and other similar industries; a "bad string" of "bad" 4/5 reviews and The Algorithm rears its ugly head.

The USA tends to treat less-than-perfect scores as egregious failures. Two issues: enough people are somewhat conscious of the reality that, despite agreeing with your sentiment (it wasn't perfect; there's room for improvement; giving a 100 percent makes no sense), the choices available are "perfect" or "bad enough that I want to damage their bottom line." So we maintain the "perfect is the normal answer" -- but there's still enough people who aren't in the loop (or don't care) that they'll write a glowing 4/5 review for a local business not understanding how frustrating that must be for the proprietor: clearly the customer enjoyed their experience and plans to return... but a 4/5 just lowered the restaurant by seven positions on assorted metric consolidation sites... because the top 10 restaurants are all between 4.7 and 4.9 (for example).

rating systems out of 5 stars and anything other than 5/5 threatens the driver's longevity on the platform. I think at one point, ~4.7 was the cutoff

I considered that academic scoring could potentially play a big role. In the French system, getting a 20 is extremely rare. It'd be like a 14 year old wrote publishable research. A score of 13 or so is considered fantastic. An Iranian friend applying for US PhDs had an issue where enrollment offices just turned her score into a percentage, giving her a 2.something GPA yet a 170 GRE score. Eventually we got it sorted. The UK has a similar thing too, if I remember correctly. Finland doesn't have such a range however. Germany also only uses 1-5 and expects near perfection.

Finland uses 1-5 for normal academic scoring. However, things like matriculation examination, grad theses etc. have a weird Latin grade system explicated here, and elementary schools use a system where the lowest (failing) result is 4 and the highest is 10.

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Probably because fake reviews are almost all "this place is absolutely perfect" and real reviews are dominated by "the serial killer owner looked me into the eye while masturbating on my sandwich and held me hostage until I ate it". Since places that aren't terrible have no real reviews, the average good restaurant has a 5/5.

An old manager of mine told me an unverified story about peer reviews at the company.

Some cultures (e.g. Indian) would give effusive reviews regardless of the actual effectiveness of the employee. The modal review was essentially "this employee is perfect." Others (I'm told the Israelis stood out here) gave relatively critical reviews, with most employees getting a "they're okay." But this affected comp and promotion decisions. So the company had to adopt a strategy where they normalized scores to get a meaningful signal out of them.

Haha -- an absolutely fantastic mom & pop's breakfast diner near me has 4.7 (out of 5.0) on Google. They'd obviously rather get no review at all from you than receive a 4/5.

My guess is it's an emergent property with a self-sustaining feedback loop. If enough people are mapping a perfect score to "I was pleased" and the opposite to "I wasn't pleased" and most people are pleased, then you'd expect to see some sort of pareto distribution with a slight bump at the lowest.

Why do people do this? Not sure; maybe shared empathy from working customer-facing jobs. A server could knock it out of the park on a grueling horrendous shift for every customer but one; and that one customer leaving a scathing review online would seriously jeopardize the server's job. So, if I leave a review it's with perfect scores and if I mention names I'll speak of them with exuberant glowing language (even if they were just decent) because it may brighten someone's day a bit.

deleted

Yeah, I was once in a Germanic country where I was reviewed as 8 or 9 out of 10 on all except one aspect, but as a 7 overall. I haven't experience anything similar in the US or Asia.

OTOH it's easier for me to give 5/5 than 10/10, funny how it works.

I wonder if rideshare apps operating in other countries eventually learn to adjust their scales culturally or if people using the rideshare apps tend to have the sort of cultural awareness to fix their own behavior to fit the company's expectation. The first would be more likely.

I instinctively almost never give 10/10 scores to anything, and appreciate it when companies that are really just wondering if service is good enough use a three point scale; I think it captures what they're looking for better (was it good enough? Was it so terrible I'll be complaining to everyone who will listen?)

I think the perfect-or-nothing attitude is well in effect in Russia, for what it's worth.

I remember a girl I know telling an internet stranger off for giving one of her photos on OK.ru less than 5. She explained that only two marks were allowed: 5/5 or no vote. You wouldn't tell a girl she's pretty, but not very pretty, so why would you do the same online?

Zuck was smarter, and Facebook only lets you "like" stuff.

This is quite an accurate attitude, in my experience, even on a broader grading scale. Russian neighbourhoods tend to be either "horrendous dystopian mudpit" or "super-rich paradise". Usually the former. Russian businesses tend to be either amazingly conscientious and accommodating, or pathologically dishonest and uncaring.

Also: https://youtube.com/shorts/xikDWOtOOiw

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