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Notes -
Sales is ultimately about being the single point of contact to yell or be yelled at when things go wrong. The human capability to know the one person who can unfuck a fuckup asap engenders more goodwill and long term value than any optimized automated sales chain. As more processes get commoditized and systemized, it means the edge case failures narrow to even more complex interlinks, and thats where a good sales person would understand a clients specific needs and highlight issues in advance or understand the client and the product well enough to propose solutions rapidly.
Having said that, the negative reputation of salesmen exists for a reason. Relying on personal affective tricks to convince cajole or coerce cooperation in information asymmetric instances is definitely bad. The only way to keep sales agents on their toes is to ensure continuity of engagement (not further sales) because you can pin them down and yell at them if things fuckup. If the salesman can and does run away after selling you something, you gotta expect something fucky is up.
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