Do you have a dumb question that you're kind of embarrassed to ask in the main thread? Is there something you're just not sure about?
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Notes -
Your question is reasonable. I've always assumed (without evidence) that "steady state" isn't perfectly steady, and overprovisioning to get to zero backlog constantly would be expensive. Both short-term day-to-day noise and seasonal effects (few warranty claims on snowblowers in July) could make volumes unpredictable, and a couple of days slack would let you schedule shifts based on volume.
Although as Oracle pointed out, it could be a contractual obligation. I've certainly had interactions with, say, insurance where I've been quoted 60 days to evaluate a claim, but gotten a response within a week.
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