This weekly roundup thread is intended for all culture war posts. 'Culture war' is vaguely defined, but it basically means controversial issues that fall along set tribal lines. Arguments over culture war issues generate a lot of heat and little light, and few deeply entrenched people ever change their minds. This thread is for voicing opinions and analyzing the state of the discussion while trying to optimize for light over heat.
Optimistically, we think that engaging with people you disagree with is worth your time, and so is being nice! Pessimistically, there are many dynamics that can lead discussions on Culture War topics to become unproductive. There's a human tendency to divide along tribal lines, praising your ingroup and vilifying your outgroup - and if you think you find it easy to criticize your ingroup, then it may be that your outgroup is not who you think it is. Extremists with opposing positions can feed off each other, highlighting each other's worst points to justify their own angry rhetoric, which becomes in turn a new example of bad behavior for the other side to highlight.
We would like to avoid these negative dynamics. Accordingly, we ask that you do not use this thread for waging the Culture War. Examples of waging the Culture War:
-
Shaming.
-
Attempting to 'build consensus' or enforce ideological conformity.
-
Making sweeping generalizations to vilify a group you dislike.
-
Recruiting for a cause.
-
Posting links that could be summarized as 'Boo outgroup!' Basically, if your content is 'Can you believe what Those People did this week?' then you should either refrain from posting, or do some very patient work to contextualize and/or steel-man the relevant viewpoint.
In general, you should argue to understand, not to win. This thread is not territory to be claimed by one group or another; indeed, the aim is to have many different viewpoints represented here. Thus, we also ask that you follow some guidelines:
-
Speak plainly. Avoid sarcasm and mockery. When disagreeing with someone, state your objections explicitly.
-
Be as precise and charitable as you can. Don't paraphrase unflatteringly.
-
Don't imply that someone said something they did not say, even if you think it follows from what they said.
-
Write like everyone is reading and you want them to be included in the discussion.
On an ad hoc basis, the mods will try to compile a list of the best posts/comments from the previous week, posted in Quality Contribution threads and archived at /r/TheThread. You may nominate a comment for this list by clicking on 'report' at the bottom of the post and typing 'Actually a quality contribution' as the report reason.
Jump in the discussion.
No email address required.
Notes -
Have you ever heard the saying "You pay peanuts, you get monkeys"?
It's not just Indians, it's anywhere that foreign companies hire overseas support staff because they're dirt-cheap (compared to hiring on staff in their home country). Because the metric here is "how cheap can we go?" and not "what quality of staff are we hiring?", like all tenders it goes to whoever promises to charge the least.
And you can charge the least by cutting corners, not least in "well if we hired qualified people they'd expect commensurate salaries, so fudge that".
Call centres have massive turn-over because it's high paced, high stress, shitty pay and conditions, and mushroom management. Now plonk that 'customer service/support centre' down in another country where the main attraction for foreign business is "it's dirt-cheap", and have your employees where English may be their third, fourth or more language, plus they're being hired on how cheap and how disposable they are.
What do you expect the results to be?
Also they are working unsociable hours due to time zones, which means they are probably tired and cranky.
Managing a team across time zones is hell. And managing Indians from San Francisco is doing it on hard mode, because it is a full 12 hour shift.
More options
Context Copy link
More options
Context Copy link