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Notes -
As an elder Millennial that has worked for a large tech firm and handled some customer support for a much smaller company, might I posit that the hyper-preference for everything to be done via text and e-mail is often correct? Many meetings are things that really do fit the description, "this could have been an email". Many customer support requests via phone are endless and tedious stories about why they totally deserve something for free when the answer is always going to be, "you need to pay your bill or I will deny you access to the product". Having written records of engagements can be helpful to remove misunderstandings. Using asynchronous communication makes time management easier and avoids disruption to workflow. Older generations wanting to make every goddamned interaction into a half-hour meeting is often a pointless time consumer.
To be clear, this isn't true of everything. In person interactions can have significant value-add when there is an emotive component. Interactive testing sessions with live build-test-validate actions get things done a lot faster than the asynchronous approach. But really, the number of things that could have just been an email and are instead Boomers that want to have a chat about it don't improve productivity or happiness.
You may posit it, but it's wrong. It takes much less time to say something than to write it and if you're speaking to someone, they can interrupt and much more easily ask you questions to get the information they need and therefore you don't have to anticipate those questions as much, resulting in less redundancy. It's usually a much more efficient means of communication. To replace meetings where most people don't need most of the information and people are less inclined to interrupt? Yes, emails are sometimes better. But 90% of the time, they're not.
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As another elder Millennial, I agree. I now spend on average eight hours a day on conference calls where I can't do anything else because there might be a question that only I can answer, but I don't speak most of the time, and the remaining slots between them are too short to get me in the mood to answer some of the emails that have piled up in the meanwhile.
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