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Culture War Roundup for the week of May 13, 2024

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How snail-brained gullible are you exactly?

Is this necessary? Cynicism isn't always a necessary characteristic when reading an earnings report. Jordan Peterson said something that I that I try to take to heart, which is "believe people when they say something is the motivation for their actions." This doesn't mean that their explanation is the real reason for the action, but it is what they believe is the reason behind their actions. Corporate entities have a good reason to not lie on earnings reports and losses (getting sued and/or fired for lack of transparent reporting on earnings), I am willing to take their statements as generally factual, even if corporate stupidity is closer to the real reason.

They couldn't see that one coming at their giant company, that's been running all you can eat deals since my grandmother was taking me there as a kid? This is classic "loser execs blame others for their failures." Every restaurant to ever run an all-you-can-eat deal knows that the first thing you do is say, No Sharing on the menu, on the salad bar, and sometimes a couple other places in the restaurant. "Any Sharing of Salad Bar food will result in an additional salad bar order being charged." My local diner run by a greek dude from Lesbos knows that. How the fuck would Red Lobster not know that? Every all-you-can-eat buffet I've ever been to also reserves the right, on their menu, to cut you off. My concrete contractor and his sons had been thrown out of every smorgasbord in three counties.

And Red Lobster didn't have any kind of metrics tracking the Shrimp deal, to notice that it was causing losses and end it early? This whole debacle beggars belief.

You're correct it could be pure mismanagement of their corporate entity, but this is why selfishness vs trust is an important distinction. Adam Smith understood this concept that self-interest could result in creating public good. A corporation would do something 'good' (offer food for a lower than profitable price) at the goal of customer acquisition. The result was increased popularity and attendance of the restaurant, but at the cost of underestimating the popularity and/or any potential abuse of the deal.

Which can be directly and obviously traced to the trend towards low-staffing in stores. CVS and Walgreens used to have three to five employees in a normal sized store, and the closest you ever got to "Self Checkout" was my local convenience store where I would wave my Arizona Green Tea at the owner and tell him "I'll just leave the dollar on the counter" so he wouldn't have to get up. Now I go into CVS, and if I need someone I spend five minutes searching the store for the one person working there. And that single employee is almost never at the front desk, where they might at least see me leaving and yell at me, they are nearly always somewhere else in the store, stocking shelves or something. If I wanted to steal some stuff, who the fuck is going to stop me?

To say nothing of self-checkout, which invites casual small-scale theft, even by otherwise honest people. On at least three occasions, I've stolen things in self-checkout by accident. A small item in the bottom of my reusable bag (because they charge me for regular bags), didn't make it out of the bag. At no point have I ever felt like there was any chance that if I chose to steal a few small items I would get caught by the bored employee pretending to watch. To say nothing of, say, buying one 15lb bag of cat food and four 20lb bags, and scanning the 15lb bag five times. Even if I were caught, would the bored teenager at Target really call the cops, or would he just accept I made a mistake and make me ring it up again? It's zero risk.

Why do these companies accept these downsides? Because they'd rather lose goods to shoplifting than pay employees, their losses to self-checkout theft are less than the cost of paying a cashier. They could hire greeters and cart checkers, like Costco does, but they don't, because they lose less to shoplifting than they would have to pay greeters and cart checkers.

Companies are not accepting these downsides. Many places I see are now employing full-time security guards to prevent theft, are closing self checkout locations (my local Walmart has closed all self-checkout locations and has people checking customer receipts on exit), and has gates to prevent people leaving without going through a checkout. Any store which is unable to adequately prevent losses are closing. Brooklyn has losing 50 different chain stores in the past year. Companies are reacting to increased theft and are shutting down unprofitable stores. The losses of accidental check out are negligible to people deliberately stealing significant dollar amounts of items from retailers.